You will need a valid Google ID which
is linked to your device. If you do not have a Google ID, please do the
To purchase the Android Edition,
please do the following:
Please download the data from the Android Data Download
If you have downloaded the Data Set using your Android device, please extract the data from the Zip file. You will need to install an extraction application to do this. There are several free extraction applications on Google Play.
If you have the program installed on a tablet that does not have a sim card (Mobile Data) then you can use your Android phone to connect the tablet to the internet via Wi-Fi.
Please note that the download failing is not a problem with the program. It is a problem with downloading data over the internet and is an entirely separate issue to running the program.
Our Server and the Data Centre at our hosting company have been tested extensively. The download has been tested from various locations, including the UK and USA. The system is working perfectly. The most likely cause is a problem with your internet connection. Unfortunately we are unable to provide assistance with your personal internet connection.
We suggest that customers use a Download Manager like FlashGet to assist with the download.
Alternatively, we can offer a DVD with the Data set. Place your order on our Store.
Before contacting support, please check the support section to see if your question has been answered already.
For software support, please email